Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@mechecho.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@mechecho.com
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or creditcard company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@mechecho.com
The following situations will not be eligible for a refund request:
1)incorrect contact information or address was provided.
2)not reply via email or accept calls from the courier.
3)refusing to sign for the parcel.
4)refusing to pay any import tax or fee's.
5)refusing import clearance.
Any fees incurred due to any of the following will be afforded to the recipient. Parcel insurance is available where applicable. If you are not certain it is applicable, please review the terms of conditions with the provider. Insurance can be used when a parcel gets lost or damaged by filing a claim with the insurance provider.
Non-refundable items are the following:
1)Gift cards
2)Downloadable software products
3)Any health and/or personal care items
4)There are some instances where only a partial refund can be applied. 5)These are on a case-by-case evaluation and are not guaranteed.
6)Items that are received with obvious signs that they have been used.
7)Items that are not in their original condition, have been damaged or are missing parts.
8)Any items that are being returned after the 7-day return period.
Regarding return shipping cost
You are responsible for paying the cost to ship a return. The shipping cost will not be reimbursed. If you receive a refund, the cost for returning the order will be deducted from your refund.
If it is because Mechecho is returned due to quality problems, Mechecho bears the return shipping cost.
Items that get exchanged may take time to be received depending on where you are located.
If the item you are returning is over $75, you should consider using a trackable shipping method or consider purchasing insurance for the parcel. We can not guarantee that a return will be received.
