Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@mechecho.com.
Filter by Topic
All
- All
- Frequently Asked Question
Need Help?
If you have an issue or question that requires immediate assistance, you can click on the bottom right corner to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Frequently Asked Question
Q: “Are there any additional fees?”
If your order amount is less than $50, we will charge shipping fees based on weight.
Q: “What should I do if my order is missing parts?”
If your order arrives with damaged or missing parts, please contact us within 3 days of delivery with your order number and a photo of the item's condition. We handle these situations on a case-by-case basis and will do our best to find a satisfactory solution for you.folder
Q: “How do I change or cancel my order?”
If you need to change or cancel your order, please reach out to us as soon as possible. Our team will guide you through the process.
Q: “Can I change my shipping address?”
Once your order ships, we are unable to make changes to the shipping address. However, we will work with you to ensure smooth delivery if any issues arise.
Q: “How long does it take to ship?”
Once your order is placed, it generally takes us 3-5 business days to process and pack. We will notify you when your order is confirmed, dispatched, and delivered.
Q: “What I have to do when I need your support?”
You can use the instant messaging tool in the bottom right corner or send an email to support@mechecho.com
Q: “Do you guys provide customer support during weekends / holidays?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
